Customers

Product businesses running on Workhorse

Every named business on this page runs Workhorse alongside its accounts, most of them on Xero, and each runs a configuration built around its own process. They're grouped by how they operate, so you can go straight to the ones that work the way you do. Where there's a full case study, it's linked. The examples without names are recent implementations.

Made-to-order & bespoke

Wholesale & distribution

Batch production

Products + services

Made-to-order & bespoke manufacturing

Every order is different, so one record has to carry the specification, the quote, the purchasing or production it triggers, and the dispatch and invoice, without re-keying at each step. Stock is often standard items or components that become something specific once the order exists.

Bisley

Office furniture; each order carries its own requirements. Sales ran across spreadsheets and a CRM, with data re-keyed between them. Workhorse holds one record from enquiry through quoting, purchasing, delivery and billing, now across four divisions.

"Workhorse has enabled us to be more consistent and productive."

Full case study

Aford Awards

250,000 trophies a year, ordered by web, email, phone and reps, each with its own engraving. A stock shortfall check took about an hour a day per person. In Workhorse it runs in half a second, purchase orders raise automatically below a set level, and orders route to the engraving teams as they're entered. Saves about two admin days per person per month.

Full case study

In2 Access, UK

Sensor and control technology for doors, gates and barriers, including safety-edge products manufactured from components. Quoting and order acknowledgements ran in spreadsheets, while inventory was in Cin7, which couldn’t accommodate their process without costly changes.

Workhorse was set up so the bill of materials is configured on the sales order instead of creating a new SKU for every variation. Variable lengths are calculated from the order, customer-specific discounts feed into pricing, and the resulting BOM generates the work order for production.

"From designing it around what we needed, to the speed of implementation and support being there when we needed it, we couldn't be happier."

Rob Ferguson, Sales & Marketing Manager, Aford Awards

How Workhorse handles made-to-order

Wholesale & distribution

Orders arrive by email, phone, EDI and webstore, sometimes hundreds a week. The work is knowing what's free to promise, what's on order, what's part-shipped, and which customer gets stock when it's short, with pricing that differs by customer.

DL Foods

B2B meat trading with stock in third-party cold stores around the country; margins and credit tracked across linked spreadsheets. Workhorse holds orders, margins and credit limits in one place, connected to Xero: an order over a customer's insured limit is flagged at entry, transport orders generate from the purchase order, and compliance documents attach to the order they belong to. The business now runs £2.5M of turnover with a single operator.

Full case study

Brown Bag Crisps

A snack brand growing 20–30% a year on spreadsheets. Orders to the third-party warehouse are created and sent automatically, several brands and warehouses run on one system with Xero for the accounts, and margin per order is on a live dashboard. Order processing time down 60–70%.

Full case study

A kitchen appliance distributor supplying builders' merchants, UK

Around forty dispatches a day from two warehouses, half of all orders arriving as emailed purchase orders, and eight manufacturer price lists merged by hand before each load. The configuration reads emailed orders and creates them automatically with exceptions flagged, gives a forward view of stock against open orders and incoming deliveries, and holds price lists by manufacturer with customer discounts on top.

"Workhorse didn't just give us scope to grow, it actually made it easier to run a smaller team far more efficiently."

Lee Dalziel, Founder, DL Foods

How Workhorse handles wholesale and distribution

Batch production & traceability

What comes in as bags, drums or rolls goes out as blends, batches or finished units. Stock is consumed by the kilogram or the piece, batches are tracked from goods-in through production to the customer, and a problem has to be traceable back to its source and forward to everyone who received it.

A seed and agronomy business, New Zealand

Seed bought by the 25kg bag and consumed by the kilogram across custom blends, with no batch record. Workhorse was set up so that pack sizes convert receipts into usable units, work orders consume seed by weight, and batch numbers are scanned at goods-in and carried through to the finished blend, so a germination problem traces back to the bag and forward to every field that received it.

A UK manufacturer of made-to-stock textile products

Selling through a webstore and direct. One finished item sold under as many as seven SKUs, made in batches, with no batch record. Each selling SKU is set up as a kit of one product so stock is correct across all of them, one work order per batch carries the stage and the maker, and the batch code prints on the label and is selected at dispatch.

How Workhorse handles batch production

Products + services, hire & repairs

The product is only part of the sale. Installation, maintenance contracts, site visits and call-outs have to be booked, done and billed from the same record as the order, so nothing is done and not invoiced.

Source UPS

Backup power, from desktop units to data-centre infrastructure, with maintenance contracts. Quotes in Word, orders in Xero, maintenance records elsewhere, customer details keyed four times. Workhorse holds quote, order and maintenance contract on one record; a quote converts to an order in one click and to Xero in one more.

"The bespoke module for maintenance contracts has made a massive difference."

Full case study

TagMax

Security tagging, CCTV and access-control installation for multi-site retailers. Quotes in spreadsheets, job sheets on paper, re-keyed into finance. Workhorse holds every customer site on the record, prices from multiple lists, and schedules installations from the quote, with a field job-sheet app and Xero connected.

Full case study

Servicom, UK

Business and mission-critical two-way radios, sold and hired alongside maintenance plans, repairs and Ofcom licensing. Quotes were created manually in Word, while sales and repairs ran through a bespoke system and accounts through Pegasus Opera.

Workhorse brings hardware sales, hire stock, maintenance, licensing, repairs and returns into one operation. Hire stock is separated from saleable inventory, radios are tracked by serial number, maintenance revenue and licence renewals are managed in the system, and invoices and purchase orders flow through to Xero.

"I can honestly say I've now actually got everything I want in the logical order that we run the business."

Glynn Gordon, Managing Director, TagMax

How Workhorse handles products with services

What customers say

Reviews are on the Xero App Store and Capterra, published by those platforms. The quotes below are from customers, grouped by what they're about.

Implementation

"The implementation team quickly understood our business and the technical bespoke requirements we had."

Jason Andrews, CEO

"Whilst small our way of operating is complex and the system and implementation team were flexible enough to deliver a system that is giving much greater clarity of what stock is where and what needs to be delivered to our customers."

Geoff Watts, Director

"Sound system, very helpful implementation team."

Felix Goodman, Director

Support

"We're even more impressed that the ongoing support has been just as responsive."

Eleanor Barnard, Director

"Customer service is top-notch—responsive, knowledgeable, and genuinely committed to helping us get the most out of the software."

Levent Kaya, Head of Operations

"Anything we need Dan and the team find a way to make this happen!"

Damien Parsons, Service Manager

Xero link

"The seamless link between Workhorse and Xero makes updating contact information and customer invoicing effortless."

Clair Ward, Director

"Workhorse is now an integral part of our business linking our delivery to our invoicing with Xero seamlessly."

Nigel Peacock, CEO

"We are indebted to Workhorse, to their consultant and support team, for completing this project and integration with Xero and EDI successfully, on time and on budget."

Richard Lawes, Founder

4.9/5

Capterra

Xero App Store

Still running, years on

Every named business on this page has run on Workhorse for several years. Customers have been live on the platform since 2019.

"I would say to another business: take the plunge. The long-term benefit is that you will remove tedious work from your people."

Lee Dalziel, Founder, DL Foods

Read the DL Foods story

DL Foods is the clearest case of what that means. The business grew from one person to a team during a period of high demand, then contracted sharply when trade conditions changed. It tried running a month on spreadsheets, found the cost far higher than the subscription, and turned Workhorse back on to run £2.5M of turnover with a single operator. It is still refining the system today.

See your own orders run through Workhorse

Book a discovery call and bring a recent order or quote. We'll run it through Workhorse and show the invoice arriving in Xero.

Book a Discovery Call